Your Odoo needs a new caretaker? We'll take over.
A fixed contact in Switzerland, a whole team behind them and clear rules in the contract. Also for systems that others have built.
- Free initial consultation of up to 2 hours
- We take over systems developed by others too
- Round-the-clock monitoring, 24/7 incident management from the Essential package
No obligation · Reply within one working day
Your contact
Odoo project management, Rapperswil
Behind them is a well-rehearsed Odoo team. Holidays or sick days don't bring your support to a halt.
- ISO 9001, ISO 27001 and GDPR certified
- 25+ years of experience
- 2000+ projects delivered
- Official Odoo partner
Does this sound familiar?
- Your agency has pulled out, and since then nobody looks after your Odoo?
- Everything depends on a freelancer who is hard to reach?
- You're not sure whether backups run and the system is secure?
- You wonder who to call when the till stops working on a Saturday?
What happens slowly without care
Security gaps stay open. Patches are not applied, and the risk grows every month.
Outages last longer. Without someone who knows the system, every incident becomes a search.
Knowledge gets lost. Customisations are not documented and depend on one person.
Upgrades get more expensive. Every postponed version makes the next step bigger.
The good news: we take on this responsibility, also for systems we didn't build ourselves. Step by step and together with you.
What changes for you
Today
- Nobody feels responsible
- Knowledge sits in one person's head
- Unclear whether backups work
- Nobody reachable at the weekend
- Upgrades keep being postponed
With PIT Solutions
- A fixed contact who knows your system
- Documentation of your modules and customisations
- Backups with restore tests, so you can be sure
- Round-the-clock monitoring, 24/7 incident management from the Essential package
- A patch and upgrade check on a fixed cycle, half-yearly to quarterly
Four calm steps to reliable support
- 1Free
Initial consultation
Up to 2 hours with your project manager. You learn what is urgent and which package fits.
- 2
Takeover
We analyse modules, customisations, servers and interfaces. You receive documentation of your system.
- 3
Stabilise
Open patches, backups and monitoring. Whatever is urgent we fix first.
- 4
Ongoing operations
Your package starts: a fixed contact, a ticket system and regular reports.
Choose how much security you need
Every package includes round-the-clock monitoring and backups with restore tests. We work out which one fits together in the initial consultation.
Basic
CHF 150 / month
CHF 1,650 if paid annually
- Round-the-clock monitoring
- Incident management during office hours
- Backups with restore tests
Essential
CHF 300 / month
CHF 3,200 if paid annually
Everything in Basic, plus:
- 24/7 incident management
- On-call L3/L4 support, up to 2 incidents a month
- 2 hours of change and deployment support a month
Business
RecommendedCHF 550 / month
CHF 5,500 if paid annually
Everything in Essential, plus:
- Personal service delivery manager
- On-call L3/L4 support included
- 4 hours of change and deployment support a month
- 2 consulting hours a month
Advanced
CHF 1,100 / month
CHF 11,000 if paid annually
Everything in Business, plus:
- 8 hours of change and deployment support a month
- 8 consulting hours a month
- Priority handling
Around the clock, at no extra cost
We monitor availability and security incidents around the clock in every package. From Essential upwards we also handle incidents at night and at weekends, with response times by severity set out in the contract. Made possible by our team in India, at a fair price.
Switching is easy
- Free initial consultation
- Response times in the contract
- A fixed contact from day one
- Hosting stays where it is
All prices exclude VAT and apply per Odoo instance; further instances on the same platform at a reduced rate. Billed in advance. Additional hours are charged as incurred. New development and major version upgrades are quoted as separate projects.
Why companies bring their Odoo support to PIT Solutions
We know other people’s code
We also take over systems that others have built, and document them properly.
Clear rules in the contract
Severity levels, response times and escalation are fixed. You know where you stand.
Security to standard
ISO 27001 and GDPR certified. Security incidents are monitored around the clock.
- years of experience
- 25+
- projects delivered
- 2000+
- specialists in the PIT group
- 800+
- 9001, 27001 and GDPR
- ISO
Frequently asked questions about Odoo support
Is our support right for you?
A good fit if …
- you use Odoo every day, with or without custom modules
- your previous partner is gone or overloaded
- your shop, POS or accounting depends on the system
- you want a contact person rather than a hotline
When there is more to do than operations
Upgrade due?
With the upgrade assessment you know what it costs within 2 to 3 days.
Need a new feature?
We build modules when the standard doesn't cover your process.
Your Odoo in good hands
Imagine the till stops on a Saturday and you know exactly who to call. Here is how to get there:
- Send your request. Takes two minutes.
- Book a call. We get back to you within one working day.
- Initial consultation. Up to 2 hours, free. Afterwards you know which package fits.
System down right now?
Call us directly: +41 43 558 43 60